Privacy Policy
Last updated: 27 October 2025
1. Introduction
Welcome to the Website operated by IQ3, a company registered in South Africa with its principal place of business at 32 7th Street, Parkhurst, JHB South Africa (hereinafter “we”, “us”, “our”).
We are committed to protecting the privacy of your personal information and to processing it in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and any applicable laws.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our Website, contact us or otherwise engage with our services.
2. What personal information we collect
We may collect, depending on how you engage with us:
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Contact information (e.g., name, email address, telephone number, company name) when you fill in our contact form or otherwise enquire.
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Technical data and usage information automatically collected when you visit our Website (e.g., IP address, browser type, operating system, pages visited, time and date of visit, referring/exit pages) via cookies or similar technologies.
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Any other information you choose to provide when you contact us, subscribe to updates, download materials, or otherwise engage with our Website.
3. How we use your information
We will use your personal information for purposes such as:
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Responding to your queries, providing information, services or quotes you request.
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Operating, maintaining and improving the Website and our service offerings.
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Communicating with you (including by email) about matters relating to your enquiry.
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Sending you marketing communications (only if you have opted-in to receive them or it is otherwise lawful).
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Complying with applicable legal or regulatory obligations.
We will only process your personal information where we have a lawful basis to do so (for example: your consent, performance of a contract, our legitimate interests, or legal obligation).
4. Cookies and automated collection technologies
Our Website uses cookies and similar tracking technologies to automatically collect certain technical and usage information (see Section 2). You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, parts of the Website may not function properly.
5. Sharing your information
We will not sell or rent your personal information to third parties. We may share your personal information with third-party service providers, contractors or agents who help us provide our services (e.g., hosting providers, analytics providers, email service providers) — provided that they are bound by confidentiality and data-protection obligations.
We may also share your information where required by law, regulation, or court order, or to protect our rights or those of others.
6. International transfers & cross-border processing
If we share or transfer your personal information outside South Africa, we will ensure appropriate safeguards are in place so that your personal information continues to receive an adequate level of protection in compliance with POPIA.
7. Data retention
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected (including any legal, accounting or reporting requirements). After that period, we will securely delete or anonymise your personal information.
8. Your rights
Under POPIA you may have the following rights (subject to legal limitations):
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The right to request access to the personal information we hold about you.
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The right to request correction or updating of your personal information.
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The right to request deletion (erasure) of your personal information, or to request us to stop processing it.
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The right to withdraw consent where processing is based on your consent.
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The right to object to the processing of your personal information (on grounds relating to your particular situation).
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The right to request that we restrict the processing of your personal information.
To exercise any of these rights, please contact us at the details given below. We may ask you to verify your identity before responding to your request.
9. Children’s privacy
We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take reasonable steps to delete that information.
10. Security
We take reasonable technical and organisational steps to protect your personal information against accidental loss, unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is completely secure — we cannot guarantee absolute security.
11. Links to other websites
Our Website may contain links to other websites not operated by us. We are not responsible for the privacy practices of those third-party websites. We encourage you to review the privacy policy of each website you visit.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in our business or regulatory requirements). We will post the updated version on the Website and update the “Last updated” date above. Your continued use of the Website following any changes constitutes acceptance of the updated policy.
13. Contact us
If you have any questions, comments or requests regarding this Privacy Policy or our processing of your personal information, please contact our Information
Mark Otto
Email: mark@iq3.co.za
Telephone: 084 219 2000
Postal Address: 32 7th Street, Parkhurst, JHB South Africa
If you are dissatisfied with our response to your request, you also have the right to lodge a complaint with the Information Regulator in South Africa.